In order to keep our prices at the lowest level, many of the products you purchase through WWW.DVRSYSTEMS.NET are drop-shipped directly from the manufacturer or other stocking houses. Returns will be accepted PRIOR to 30 Days after delivery without a Service Charge or Restocking Fee. HOWEVER, Because we must physically carry returns until they are resold, after 30 Days, we charge a 25% restock fee for items returned for other reasons than defective merchandise. Defective merchandise will be covered by warranty and will be replaced with identical items.